ME™ device update — how it works

A guide for ME™ owners: what the update covers, how the service procedure runs and how to prepare the device for shipping.

What the update is

The update restores the device software to the version it had on the day of purchase. After the update the device works exactly as it did on that day.

The update does not change the needle stroke, the ME Motion Control™ system or the character of the device. Neither the stroke nor Motion Control™ can be changed as part of the update.

New button

The previous button was the part that most often caused difficulties. As part of the update we can replace it with the new version:

  • Smoother and more comfortable handling during long sessions.
  • Faster response when pressed.
  • A new pause function during the treatment.

Is your ME™ from 2024 or 2025? Check the button. Devices bought up to December 2025 may have the old version without pause — register for an update.

What the update covers

Included

  • software update to the version from the day of purchase
  • button replacement

Not included

  • stroke change
  • ME Motion Control™ change
  • motor replacement
  • eccentric replacement
  • housing replacement
  • replacement of the device with a new one

Service procedure

  1. Receiving and opening the device
    We check that the device is clean and disinfected, then open it at a monitored workstation.
  2. Technical inspection and tests
    A full inspection and working tests of the device.
  3. Component check
    We check the condition of the parts and the device before the update.

Internal damage: if the device was dropped or hit, internal parts, including the motor, may be damaged. A software update does not repair mechanical damage. If the service finds that the motor or another part needs replacing, you will receive the scope and cost of the repair. Paid work is done only after your consent.

Contact and your decision

Customer service will contact you to:

  • go through the update
  • share the inspection results and any damage found
  • present repair options and a quote, if needed
  • get your decision on how to proceed

Apart from the disinfection fee for a dirty device, no paid work is done without the owner's consent.

Turnaround time

The standard update takes up to 2 working days from the moment the service receives the device and includes the technical inspection, tests under load, the software update and the button replacement. Afterwards customer service sends a summary of the work and confirms the return address. Add the shipping time to and from the service, which depends on the carrier.

How to prepare the device for shipping

  1. Pack the device only
    Do not send the stand, batteries or charger — they are not needed for the update.
  2. Protect the parcel
    Use the original box or other packaging that protects the device in transit.
  3. Clean and disinfect the device
    No pigment or other residue may remain on the housing.
  4. Add a note
    Full name · customer account number in the Quantum store · the words "Device sent for update".

The device must arrive clean and disinfected. If it arrives dirty, we disinfect it before starting and charge a disinfection fee.

Shipping address

SERWIS ME
ul. Popularna 20
02-473 Warszawa
Polska

Shipping to the service and the return shipment are paid by the customer. Cash-on-delivery parcels are not accepted.

Questions?

The update is carried out at the manufacturer's service. If anything is unclear, write or call before you send the parcel.

service@mepmu.com
+48 510 410 199 — Mon–Fri, during service hours

ME™ · Manufacturer's service in Europe · 2026 edition. This document is for information only; the scope of any repair and its cost are always confirmed with the owner before the work is done.